{"id":475,"date":"2017-07-31T14:15:49","date_gmt":"2017-07-31T14:15:49","guid":{"rendered":"http:\/\/andrelang.webentwicklung-rankeffect.de\/?p=475"},"modified":"2023-04-28T08:13:45","modified_gmt":"2023-04-28T08:13:45","slug":"the-new-ecommerce-rules-as-of-june-13-2014","status":"publish","type":"post","link":"https:\/\/andrelang-law.de\/en\/die-neuen-ecommerce-regeln-zum-13-juni-2014\/","title":{"rendered":"The new eCommerce rules as of June 13, 2014"},"content":{"rendered":"

1.<\/span>Right of withdrawal<\/strong><\/p>\n

The right of withdrawal is standardized across Europe. In the EU there is generally a cancellation period of 14 days and a uniform model cancellation policy. The customer must clearly exercise his right of withdrawal by clearly stating his withdrawal. Simply returning the goods without comment and without explanation is no longer equivalent to a revocation.<\/p>\n

It is also important that the retailer can no longer grant the customer a right of return as an alternative to the right of withdrawal from June 13, 2014.<\/p>\n

2.<\/span>Cancellation form<\/strong><\/p>\n

From June 13, 2014, the cancellation form will also be standardized across the EU. According to the rules, the retailer is also obliged to provide the consumer with the cancellation form within a reasonable period of time, but at the latest upon delivery of the goods. The retailer can attach the cancellation form as a file to their order confirmation, for example together with the cancellation instructions. In order to become part of the contract, the General Terms and Conditions should be made known and confirmed during the ordering process.<\/p>\n

3.<\/span>The procedure for revocation<\/strong><\/p>\n

If the customer effectively declares the revocation of the contract or his contract declaration, the services exchanged and received must be returned. The new eCommerce rules provide a deadline of 14 days for this: The customer must return the ordered goods to the retailer within 14 days of declaring the cancellation. As long as the retailer does not receive the goods or the customer provides proof of return, the online retailer has the right to withhold the purchase price.<\/p>\n

In any case, even without effective cancellation instructions, the consumer's right of cancellation expires after 1 year and 14 days.<\/p>\n

4.<\/span> Return shipping costs<\/strong><\/p>\n

In the event of cancellation, the consumer must bear the costs of the return. However, the prerequisite is that the dealer has informed him in advance about this obligation to bear the costs. This is regulated by law so that no separate agreement is necessary and the \u201c40 EUR limit\u201d no longer applies. Of course, the online retailer remains entitled to voluntarily cover the costs of the return.<\/p>\n

In the event of cancellation, the online retailer is only obliged to cover the standard costs for sending the goods to the customer. For goods that cannot be sent as parcels, the online retailer must indicate the amount of return shipping costs in the cancellation policy.<\/p>\n

5.<\/span>Additional services and additional costs<\/strong><\/p>\n

The online retailer remains entitled to offer the customer additional services in addition to the main services. However, checkboxes with which the customer can book or purchase additional services may no longer be automatically checked. The customer must actively tick the box.<\/p>\n

Additional costs that may affect the consumer, for example in the form of processing fees or a fee for cancellation insurance, must be expressly agreed in the future. In addition, the online retailer may not charge higher costs than the basic tariff for telephone inquiries from existing customers.<\/p>\n

6.<\/span>Means of payment<\/strong><\/p>\n

The regulations have also changed when it comes to payment methods. The dealer is no longer allowed to charge surcharges for the customer's payments by credit card or other means of payment, which he keeps for himself. Every retailer is also obliged to provide every consumer with at least one reasonable means of payment with which they can fulfill their payment obligations without surcharges.<\/p>","protected":false},"excerpt":{"rendered":"

1.Widerrufsrecht Das Widerrufsrecht ist europaweit vereinheitlicht. In der EU gilt allgemein eine Widerrufsfrist von 14 Tagen und eine einheitliche Musterwiderrufsbelehrung. Der Kunde muss sein Widerrufsrecht eindeutig aus\u00fcben, indem er seinen Widerruf eindeutig erkl\u00e4rt. Die blo\u00dfe kommentarlose R\u00fccksendung der Ware ohne Erkl\u00e4rung steht einem Widerruf nicht mehr gleich. Wichtig ist auch, dass der H\u00e4ndler dem Kunden […]<\/p>\n","protected":false},"author":1,"featured_media":311,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vertrieb-und-wettbewerb"],"yoast_head":"\nNeue eCommerce Regeln |\u00a0Darauf sollten Sie achten<\/title>\n<meta name=\"description\" content=\"Neue eCommerce Regeln |\u00a0Richtiges Vorgehen beim Widerruf \u2713 Kosten einer R\u00fccksendung & mehr \u2713 \u27b2 Informieren und profitieren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andrelang-law.de\/en\/the-new-ecommerce-rules-as-of-june-13-2014\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Neue eCommerce Regeln |\u00a0Darauf sollten Sie achten\" \/>\n<meta property=\"og:description\" content=\"Neue eCommerce Regeln |\u00a0Richtiges Vorgehen beim Widerruf \u2713 Kosten einer R\u00fccksendung & mehr \u2713 \u27b2 Informieren und profitieren.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/andrelang-law.de\/en\/the-new-ecommerce-rules-as-of-june-13-2014\/\" \/>\n<meta property=\"og:site_name\" content=\"Andrelang Law\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-31T14:15:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-28T08:13:45+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/andrelang-law.de\/die-neuen-ecommerce-regeln-zum-13-juni-2014\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/andrelang-law.de\/die-neuen-ecommerce-regeln-zum-13-juni-2014\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/andrelang-law.de\/#\/schema\/person\/d455a6285abe5aff392767ca53af4122\"},\"headline\":\"Die neuen eCommerce-Regeln zum 13. 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